What to Do When You’re Missing Cash Back: Complete Guide

Have you checked your account only to discover your cash back rewards are missing? Don’t worry—this is a common issue that can be resolved. This guide explains exactly how to track down your missing cash back, why delays happen, and how to prevent future problems.

 

How Long Before Cash Back Appears in My Account?

After purchasing RebatesMe, it typically takes up to 7 days for cash back to appear in your account. This delay occurs because of the processing time between RebatesMe and merchant systems.

 

How to Report Missing Cash Back

If it’s been more than 7 days since your purchase and your cash back still hasn’t appeared, follow these simple steps:

1. 1. Log in to your RebatesMe account
   2. Navigate to “My Account”
   3. Click on “My Cash Back & Bonuses”
   4. Select the “7 Days have Passed” button at the bottom of the page
   5. Complete the missing cash back form with your purchase details
   6. Submit the form    

Necessary: You can only report missing cash back for purchases made within the past 90 days.

 

Resolution Timeline for Missing Cash Back Claims

The resolution time varies by merchant. Some stores process missing cash back requests within a few weeks, while others may take up to 90 days to approve your claim.

For your claim to be successfully processed, two key verifications must occur:

1. 1. RebatesMe must confirm you clicked their “Shop Now” link
   2. The merchant must verify that your purchase was completed

1.  During this process, the RebatesMe customer service team may request additional information, such as a screenshot of your receipt, to help verify your claim.

Why Cash Back Goes Missing: 3 Common Reasons

Understanding why cash back goes missing can help you prevent future issues:

 

            1. Merchant Processing Delays or Errors

The most common reason for missing cash back is a technical error or communication delay between the merchant and RebatesMe tracking systems. The merchant must verify that every purchase eligible for a refund is made before RebatesMe can credit your account.

            2. Tracking Issues

Cash back may go missing if you:

• • Forget to use the RebatesMe “Shop Now” link

• • Have cookies disabled in your browser

• • Shop in incognito mode

Pro Tip: Install the RebatesMe Cash Back Button extension for automatic tracking during your online shopping.

 

           3. Purchase Exclusions

Some items are not eligible for cash back rewards. Each merchant has specific terms and exclusions listed on their page within RebatesMe. Common exclusions include:

• • Purchases made with gift cards

• • Items bought through special programs (like employee stores)

• • Specific product categories specified by the merchant

What to Do if Your Missing Cash Back Claim is Denied

If your claim is denied, RebatesMe will explain the specific reason. While these decisions can be difficult to appeal, you can take preventative measures for future purchases:

 

Best Practices to Protect Your Cash Back Rewards:

• • Save all purchase receipts for at least 90 days

• • Avoid shopping in incognito mode, which deletes your browser history

• • Report missing cash back promptly after the 7-day waiting period

• • Review merchant terms before making purchases

• • Use the RebatesMe app or browser extension for reliable tracking

Getting Additional Help

Every missing cash back situation is unique. If you have questions or need assistance with a complex case, contact the RebatesMe customer service team. They evaluate each inquiry individually and will work with you to find the best possible solution.

Contact Customer Service